This explains when a booking can be cancelled and how refunds work. It works alongside the Customer Service Agreement shown at the time of booking.
You can cancel a booking yourself from the app any time before your technician has arrived (that is, while the booking status is Pending, Assigned, Accepted, or On The Way). Any amount already paid for that booking is refunded in full to your original payment method, and should reflect within a few business days.
Once your technician has arrived and begun inspecting your device, self-cancellation in the app is no longer available. Please contact support at admin@tecnest.in — an admin can review and, where appropriate, cancel the booking on your behalf.
If your technician reaches your location and completes an on-site inspection, and you then choose not to proceed with the repair quotation, a ₹299 inspection/platform charge applies — this covers the technician's visit and diagnosis. If TecNest offers to adjust this charge against an approved service invoice, that adjustment is shown in your quotation or invoice.
If a technician rejects or has to cancel your booking after being assigned, we will find you another technician at no extra cost to you. If you'd prefer a refund instead of reassignment, contact support and we'll process it.
If you've approved a repair quotation and paid the repair fee, and the booking is subsequently cancelled by an admin (for example, the repair cannot be completed), that payment is refunded in full to your original payment method.
All refunds are issued back to the original payment method used for the booking, processed through PhonePe. You'll receive an app notification and email when a refund is initiated. Refunds typically reflect in your account within a few business days, though your bank's own processing time may vary.
If you believe a refund is missing or incorrect, contact us at admin@tecnest.in with your booking details and we'll look into it.