This policy explains what information TecNest collects, how we use it, and who we share it with.
When you create an account or book a service, we collect your name, phone number, email address, and the service address you provide. When you book a repair, we collect details about the device and the issue you describe. If you enable notifications, we store a device/browser notification token so we can tell you about your booking. We do not collect or store your card, UPI, or bank login credentials — payments are handled directly by PhonePe, our payment processor, and we only receive confirmation that a payment succeeded or failed.
If you are a TecNest technician, the bank account details you provide (account holder name, account number, IFSC code, bank name, and optionally a UPI ID) are used solely to pay you for completed jobs. Only TecNest admins and you can view this information — it is never shown to customers or other technicians.
We use your information to create and manage your account, connect you with a technician, process payments, send booking updates (by push notification, email, and in-app), respond to support requests, and improve our service. We do not sell your personal information to third parties.
We use the service address you provide to dispatch a technician to you. If you grant location permission, we may use your device's location to help pre-fill your address or estimate technician travel time. You can decline location permission and enter your address manually instead.
We share the minimum information necessary with: the technician assigned to your booking (name, phone number, address, and issue description); PhonePe, to process payments; and Google Firebase, which hosts our app, database, authentication, and notification infrastructure. We do not share your information with advertisers.
We retain booking and account information for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, and dispute-resolution obligations (for example, payment and refund records). You can request deletion of your account by contacting us — see section 9.
We use Firebase Authentication and Firestore security rules to restrict access to your data to you and authorized TecNest staff. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.
You may access, correct, or request deletion of your personal information at any time by contacting us. If you are located in India, this policy is intended to be consistent with the Digital Personal Data Protection Act, 2023.
For any privacy question, or to request access to or deletion of your data, contact us at admin@tecnest.in.
We may update this policy from time to time. Material changes will be reflected by an updated "last updated" date on this page.